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  • 10 reasons why Apple shouldn't make a TV set

    • 27 Oct 2011
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    Apple_tv_intro_graphic

     

    With the release of the Steve Jobs biography by Walter Isaacson the rumor mill is suggesting that Apple's next big product will be some form of television; combining a huge display, the Apple TV and time capsule into a single device.

    The more I think about it, the more it seems very un-Apple and here are my reasons:

    1. Everyone has a different sized living room.
      When Steve came back to Apple, one of the first things he did was to simplify the product line. A sprawling range of computers and periphials were reduced to a handful of computers and configurations. To attack the television market Apple would need to have a much greater number of SKU's - the huge TV for the living room, the small compact for the kitchen, the big-but-not-too-big one for the bedroom and so-on. Microsoft found the variety of room sizes and layouts challenging when making the Kinect, and the same problem will be faced by Apple.

      It's not just that Apple would need to produce multiple models which presents problems here. This has knock-on effects everywhere. Specifically reasons 2 & 3.

    2. Multiple configurations make it difficult to take advantage of economies of scale, reducing profit-margins.
    3. Televisions are large items. Stocking multiple configurations would put strain on the warehouses of the Apple retail stores - would they have less room for Mac, iPhone, iPad?
    4. Long upgrade cycles.
      Most people upgrade their television maybe once over a period of 5-10 years. It is something you expect to last for a good number of years. In contrast, many upgrade their iPhones and iPads every 1-2 years. I doubt upon release Apple will have such a large market for a television. Even people who rush out and buy a new iPhone every year will be hesitant since they bought their new HDTV just 2 years ago.

      In addition to reducing the market forecasts, this creates a second problem - it is a device that becomes harder to upgrade and software features need to take this into account. The current Apple TV with its A4 processor can only output 720p video, its a sure bet that within a year we will see a A5 version which handles 1080p video fine - at this point Apple can just flip a switch in the iTunes store and begin offering higher resolution video. It also sets Apple up for releasing more elaborate and powerful apps on the device. Much easier ugrade for the user, much easier for Apple.

    5. High price point.
      It is hard to believe that Apple could offer a television for less than $1000, and it is likely going to be higher priced than competitors with similar sized displays. This shifts it squarely out of the impulse purchase zone to something which is a more considered and rational purchase.

      Contrast this with the AppleTV. The best thing Apple did for the device was taking advantage of the iPhone/iPad production lines, leveraging the same components and reducing overhead. They got the device down to $99 - a very powerful price point. Its just slightly more than the leather smart cover which you pick up when you buy an iPad and adds a ton of value. Its a very good product to bundle so lots of people take the plunge. For $99 you get a much steeper adoption curve, and most likely a decent upgrade curve. When the A5 version comes out, I wouldn't hesitate to buy a new one at that price its about what I spend for a nice meal on the weekends.

    6. Compatibility.
      In addition to their television, most people have a range of game consoles, DVD players, VCR's (?!) and other boxes connected to their TV. On one hand it would be in Apple's best interests to support these since I'm not going to buy a new gadget which will make them useless to me. On the other, it seems very un-Apple to not only voluntarily support a bunch of legacy connections and take responsibility for their compatibility, but also support devices which could compete with what they might offer on a television (apps, games, content...).
    7. The cable company.
      With an Apple TV comes iTunes, but I'm confused about that part. Is it something which could replace a cable subscription, perhaps with its own subscription fee, or something designed to augment it, offering programming and convenience in addition to your normal cable TV packages?

      Given how entrenched regional cable companies are in different markets, it is dificult to see how Apple can compete without making a lot of deals with a lot of content providers in order to bring their own subscription based offering. The recent iCloud integration for TV shows is fantastic, but I'm still unlikely to buy more than the odd episode if I am also getting that content on my cable DVR.

      The other option for Apple could be to make deals with the cable companies themselves, replacing the cable box and DVD so that you have no black boxes under the TV. That is feasible but logistically its still a bunch of deals you need to get signed in each region.

      There is also no doubt that internet connectivity is going to be a big selling point, but who provides most of the internet in this country? The cable companies! It is already difficult to get a decent deal on an internet connection without being pressured into also getting TV and phone lines, in fact with Verizon FiOS I think vanilla internet is only ~$20 less than the Internet + TV package. If an Apple TV encourages people to drop their TV subscriptions, what is going to happen? Will cable providers charge more for internet? Will they begin rate limiting and imposting bandwidth caps? 

    8. Decision making.
      I can go out and buy a new iPad and my wife probably won't complain, however if I change our cable package and we stop getting The Real Housewives of New Jersey then I will never hear the end of it. Often there is no single decision maker when it comes to televisions and entertainment, so however Apple decides to integrate content, if they cannot get the majority of niche content providers on board then they risk alienating potential customers.
    9. Features.
      Televisions have long been an market where features are king, with manufacturers boasting about contrast ratios, ambilight, yellow pixels, solid gold cables and more in an effort to diffirentiate products. Apple tends not to compete on features, so how are they going to stand out? 
    10. Support.
      Do Apple have the desire to provice post-sales support for their products? This could be a wide range of things from on-site technical support (since most customers wouldn't want to lug a heavy TV to their nearest Apple store) to installation, wall mounting and AV setup.

    To finish things off, one reason why Apple should make a TV set...

    1. It would be awesome.
      Imagine the slick UI, content, Siri and Facetime all in your living room.... mmm.... 

     

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  • Authenticate me!

    • 18 Jul 2011
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    • ios mobile security ux
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    Today I updated my iPad to the latest iOS 5 developer beta, I restored from an iCloud backup and I was prompted for my iTunes user ID and password, then my FaceTime password, and then my iMessage password (which in itself is a bit strange since they are all tied to my iTunes ID). It occurred to me, between iTunes Store purchases and 3rd party apps one of the primary tasks that I perform on my iOS devices is authenticating myself!

    Its a problem which has progressively gotten worse with time with my desire to be more secure I have adapted my habits to use more complex passwords and different passwords for different services - great from a security perspective, but a real pain on a mobile device with a small keyboard.

    As a user I feel like the single biggest feature Apple could give me at this point is not improved notifications or a NFC payment mechanism, but some way to manage my identity and authenticate with trusted apps.

    On the desktop there is 1Password, which is a great application, but on iPhone/iPad it doesn't really have the system integration to be useful outside of the logging you into web applications. Its a start, but I think Apple is likely the only company who can provide a truly seamless solution.

    Imagine an API which can be used by developers to store passwords and/or access tokens. If a user has already authenticated  with an application, then they will be logged in automatically, otherwise they will be prompted for credentials and then given the option to store them. 

    The user could set certain parameters, similar to how they control location services today. For example, defining which applications have this functionality enabled. .

    A mobile device such as an iPhone or iPad is also somewhat different to a desktop computer - I don't know about you but my iPhone is rarely more than a few feet away from me, so I have a great deal of confidence that I'm the only person who will be using it. This makes my only really concern that of the physical security of my device - if its stolen I don't want my data exposed.

    I can think of a number of different ways this could be mitigated. For example, what if a master password needed to be entered every few days otherwise all the stored authentication tokens would be wiped. Alternatively this could be something which comes with iCloud and/or Find my iPhone, where the entire database, or even settings for individual applications could be purged from another device.

    Also, lets not forget the other key asset that a iPhone has over a desktop computer - sensors!

    The device knows where it is, what the weather is like, which way up its being held, its surrounding and a lot more.

    Just like credit card companies have sophisticated algorithms in order to detect unusual spending patterns which often signal fraudulent usage, this sensor data could be used to hint if a device is in the wrong hands.

    • Using the front-facing camera is a no-brainer. Does my owner look different?
    • Geolocation is extremely powerful. The device could collect enough data to approximate the users commuting patterns. Have my owners movements changed? Where am I?
    • Accelorometer. Why is my owner suddenly left handed?
    • Keyboard. Why have my owners typing speed and habits changed?

    This is just the tip of the iceberg - sensors and usage data could be used to create a usage profile which very easily could tell if a device's physical security has been compromized and then prompt for a master password or execute other countermeasured.

    I certainly feel that a combination of these techniques could be employed to both negate the need for users to be constantly entering passwords, but also to mitigate most of the risks of a child making unwanted purchase, or a device being stolen and undesirables having complete access.

    If you are listening Apple - this would be the next killer feature for iOS.

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  • Beirut

    • 8 Apr 2011
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  • Iron Man visits Animoto

    • 8 Apr 2011
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  • Steak Tartare

    • 6 Apr 2011
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  • Juno

    • 3 Apr 2011
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    • 22 Mar 2011
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  • Mussaman Curry

    • 21 Mar 2011
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    • 20 Mar 2011
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  • About

    I am a British-born UX designer currently based in New York City, with over 10–years experience developing for the web. My main interests are in UX/Product development, optimizing for conversion and performance.

    I spent 5 years working at American Express, developing their online services and touching many areas including accessibility, usability, search engine optimization, web strategy, content personalization and social media.

    Currently I working for Animoto, an exciting start-up whose product is a cutting-edge, automated, video creation platform.

    On the technical side, I have lots of hands on experience building with HTML, CSS, JavaScript, ActionScript, Ruby and Java. Recently I authored a book on using APIs to create mashups using Adobe Flex and AIR.

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